: "The incident has left many wondering how such a serious fault could last so long at a bank, and what the actual cause was - with reports suggesting a flawed upgrade in Computer Associates' software was the root of the problem.
A report in The Guardian said an update to CA 7, a workload automation system, went awry for three nights in a row. That meant the bank failed to properly process payments, leaving accounts out of date and the system struggling to catch up.
Things go wrong in technology - we have to learn the lessons from what went wrong here and try to make them less likely in the future
CA confirmed that RBS is a customer, and a spokeswoman said the software firm was "offering all assistance possible to help it resolve its technical issues which are highly unique to its environment." She added: "We do not comment on customer confidential issues.""
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